Frequently Asked Questions

Answers...

1. How can I contact you?

   Click on the Contact Us button in the main menu. Call us at 1-866-560-2727, or send an email to info@cpapsupplyusa.com.

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2. Is your site secure? How do you handle secure transactions?

   Our site utilizes the highest level of encryption available from Verisign, Inc. - the leader in secure socket layer (SSL) communications. We proudly display the trusted Verisign seal on all pages.
   
   Your credit card information is safe with us, and we do not keep your credit card information for more than 90 days after your purchase.

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3. How do I report a problem with the site or offer a suggestion?

   To report a problem with the site or offer suggestions as to how we may better serve you through technology, please contact our Chief Information Officer, Timothy Tillman.

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4. What does CPAP stand for?

   CPAP is the acronym for Continuous Positive Airway Pressure. CPAP therapy provides a constant flow of air at a set pressure into the airway to ensure that the airway stays open through the night.

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5. Why are your prices so low?

   We buy all new equipment from the manufacturers in large quanities. Because of this, we get a discount on the merchandise and we can pass the savings on to you. All of our products are new from the manufacturer.

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6. Can I purchase a Machine, Mask, or Humidifier without a prescription?

   No. To purchase a CPAP Machine, Mask, or Humidifier you must have a prescription from your physician. For CPAP/APAP/BIPAP Machines, you must have a prescription stating the pressure(s) that your machine needs to be set. For more information regarding this policy, please see the Prescription Policy under our Terms and Conditions.

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7. Can I purchase parts without a prescription?

   By Federal law, you are required to have a prescription for any CPAP or BiPAP supplies. As stated in Virginia law, we do not require a copy of that prescription for the purchase of CPAP parts. We only require a prescription for the purchase of CPAP Machines, Masks, and Humidifiers.

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8. What does my prescription need to include?

   For Machine purchases, your prescription should have the physician's information and signature, the type of machine you need (CPAP, Auto CPAP, or BiLevel), and the pressure at which the machine is to be set. Your doctor may also want include what type of humidification is recommended but this is not necessary.
   
   For Mask or Humidifier Purchases, your prescription should have the physician's information and signature, along with an order for CPAP Supplies. A prescription for a Machine is also valid for buying Masks and Humidifiers.

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9. What are the codes my insurance requires when I make a CPAP-related purchase?

   Insurance companies often require a product code called a HCPCS code for claims related to your CPAP purchases. Below is a detailed list of codes your insurance company may need to quickly process your claim.
   E0601 - CPAP machine purchase
   A7034 - CPAP nasal mask
   A7032 - CPAP nasal mask cushion
   A7030 - CPAP Full Face mask
   A7031 - CPAP Full Face mask cushion
   A7044 - CPAP Full Oral Interface
   A7046 - CPAP Humidifier Chamber
   A7037 - CPAP tubing, long and short hoses
   A7038 - CPAP disposable filter
   A7039 - CPAP foam filter
   A7035 - CPAP headgear
   A7033 - CPAP nasal pillows
   A7036 - CPAP chinstrap
   E0561 - CPAP Passover Humidifier
   E0562 - CPAP Heated Humidifier
   E0470 - BiPAP purchase
   E0471 - BiPAP-ST purchase
   E1399 - CPAP Miscellaneous
   
   
   We also offer this handy reference information of helpful hints when filing HCPCS codes with your insurance company. This information can be used for any manufacturer.

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10. Does a warranty come with my CPAP machine?

    All of our CPAP machines are warranted for two years. We are happy to handle any problems that arise and will gladly contact the manufacturer for you. Turn around time for a repair can be as long as 2-3 weeks. Thirty-day rental machines are available to help you while the manufacturer of your machine is attempting repair or replacement.

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11. Which CPAP mask will work with my machine?

    All CPAP masks and CPAP tubing are made to a standard size. Because of this, you can choose any mask to use with your CPAP or BiLevel machine. You should choose your CPAP mask based on previous good experiences with a mask, a doctor's recommendation based upon your sleep study, or suggestions from CPAP providers who have experience in this field, such as ourselves. Give us a call for questions or suggestions!

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12. Which type of mask should I choose?

    This is a tough question, because it truly varies on an individual basis. There are traditional nasal masks (by far, the most popular with CPAP users), alternative nasal masks (such as the Respironics Comfort Curve), full face masks (for those patients who have problems with mouth breathing or leaking from the mouth), nasal interface systems (such as nasal pillows systems), and oral masks (such as the Fisher & Paykel Oracle Oral). Each of these masks has benefits and drawbacks, and may work for some and not for others. For the best possible choice, stick with what has worked in the past. If you do well with nasal CPAP masks, stick with them. If this is your first mask purchase or you are unhappy with your current mask type, please give us a call and we will be happy to give you suggestions based on your individual therapy needs.

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13. Which CPAP machine is easiest for people who travel often?

    The Puritan Bennett Goodknight 420 series CPAP machines are great option for those who travel often or who are looking for a space-saving machine. At just over 1.5 pounds, these machines are a definite solution for those customers who are looking for a small, quiet, and well-built product. Puritan Bennett has wide range of machines in this series at very economical prices. Check out the Goodknight 420G, 420S, and the 420E.

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14. What is the purpose of adding humidification to my machine?

    Heated or passover humidification can definitely increase your comfort while completing your therapy. Humidification adds moisture to the air being blown into your airway, and without it, many patients find that they have significant drying out of their nostrils, mouths, and throats. Studies have shown that because patients' comfort levels are increased when humidification is added to therapy, their compliance with the therapy is also greatly increased as well. If you are purchasing your first CPAP or do not normally use humidification, we strongly recommend adding a humidifier to your machine. Some great choices to look at are the Fisher & Paykel HC150 and the Respironics H2.

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15. Is there a machine that has a CPAP and humidifier all in one unit?

    Many of our CPAP machines, such as the Resmtar line or Goodknight series, have the option to add on integrated humidifiers that attach in some way to the machine. But these units are still essentially two separate pieces of equipment. There is only one manufacturer who actually produces an all-in-one humidified CPAP machine and that is Fisher & Paykel. Fisher & Paykel, a leader in the development technology surrounding humidification, produces their machines with an integrated heated humidifier. Their unit requires only one outlet and has a removeable chamber to add water to the humidifier component. The HC 200 and HC 600 series machines are great choices for those individuals who value a superior humidification system and quality CPAP machine.

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16. What are auto-titrating or auto CPAP machines?

    Auto-titrating CPAPs are machines that automatically adjust your pressure throughout the night to ensure that at all times you are receiving the exact pressure necessary to keep your airway open. Because of this, you do not need to have another sleep study done every time your prescription pressure does not seem to be working for you. The auto machine senses and adjusts to whatever pressure is necessary for your needs. Even the smallest change, such as a loss or gain of only ten pounds, can change the optimal pressure for your therapy. A standard CPAP will not adjust with these changing needs. It would have to be reset. Auto CPAPs sense your new needs and function according to what your body demands. If your are unsure whether or not an auto CPAP is correct for your therapy, please give us a call and we will be happy to help you choose the best machine for your needs!

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17. How Do I Clean My Tubing and Mask?

    For home cleaning, mix one part vinegar and three parts warm water. Allow tubing and mask parts to soak for a few minutes. Rinse clean and allow to air dry. Don't like vinegar? We also offer Citrus mask cleaner to help with the job.

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18. What is a BIPAP machine?

    BIPAP (Bilevel Positive Airway Pressure) machines deliver air flow to the airway at a certain pressure in the same manner as a CPAP, but they have different pressures for the patient's inhalation and exhalation. Inhalation pressures are higher and keep the patient's airway open, but exhalation pressures are lower to make breathing out against the airflow easier for patients. BIPAPs are only needed in specialized cases where the pressure must be very high, patients cannot tolerate a standard CPAP, or a muscular disease is present that makes it harder for a patient to breathe against the pressure. If you believe you may need a BIPAP, please consult with your physician.

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