By visiting or shopping at this web site, you accept the following terms and conditions. Please read them
carefully.
RETURN POLICY
CPAP SUPPLY USA will accept returns on any
unopened product within
10 days of the original purchase date. A 15% restocking fee will be
subtracted from the original cost and a credit for the difference will be issued. Shipping costs are not refundable. Call our office to obtain an RMA number before returning the unopened item.
BEDDING products (bed pillows, mattress covers, etc) are NOT available for returns.
Please feel free to give us a call if you are not sure about the items that you need before placing your order. Our customer service department is
extremely knowledgeable in CPAP therapy and will be glad to answer any question that you may have regarding sizing or product compatibility.
On the rare occasion that a product is received with a manufactures’ defect, call our office within 24 hours of receipt and we can trouble shoot the
problem and take the appropriate steps. If you receive the item on the weekend or after our normal business hours please leave us a message at 1-866-560-2727. We will return
your call on the next business day.
Please note that the above policy also includes all CPAP and BIPAP machines. A CPAP or BIPAP machine is considered opened if any hours are placed on
the machine. All CPAP and BIPAP machines come with a manufacturer 2 year warranty for manufacture defects. Any misuse of the equipment may void the
warranty. All warranty decisions are made by the manufacturer.
MANUFACTURER WARRANTIES
CPAP/BiPAP machines carry a manufacturer warranty. If your machine malfunctions, call our office at 1-866-560-2727 to verify the machine is still under warranty. If so, please call to arrange a Return Merchandise Authorization number. Warranty claims will be settled with the manufacturer as soon as possible. Customer is responsible for shipping the machine to our office. Repair or replacement of the broken machine can take up to 4 weeks. Rental Machines are available to be used during this time, if needed.
CANCELlED ORDERS
All orders that are cancelled by the customer are subject to a 10% administrative fee upon refund of original purchase price.
PRESCRIPTION POLICY
CPAP Supply USA requires a prescription for every CPAP/BiPAP/APAP machine purchased.
What should be on the prescription?
Patients
first and last name
Doctor's name and office address
Patient's pressure setting. For BiPAP, it must include IPAP and EPAP pressures.
For APAP or Auto machines, we need a minimum and maximum pressure.
A copy of the prescription must be faxed to 804-353-4809 before we will
ship your machine. Please contact us directly if you are having difficulty
obtaining a prescription.
*Prescriptions are NOT required to be sent for masks, parts, filters, and other replacement parts. However, patients should have a valid prescription for these items.
MASK INSURANCE POLICY
CPAPSupplyUSA.com provides the Mask Insurance Program to allow our customers the opportunity to
purchase a CPAP mask system with assurance that they are purchasing the best equipment to suit their
sleep therapy needs. With this insurance, customers are allowed a 30 day return period from the date of
their purchase in which they can test their chosen equipment and determine whether or not the mask
system suits their needs. With this insurance, the mask can be returned to CPAP Supply USA for a full
refund less the cost of shipping. The mask must be returned within the 30-day period starting from the
date of purchase to qualify for return. CPAP Supply USA reserves the right to offer insurance on some or
all of their offered CPAP mask systems. We also reserve the right to refuse insurance to any customer
deemed to be abusing the Mask Insurance program.
Mask Insurance covers only the mask purchased, and no other items purchased within the same order.
Mask insurance cost is determined per mask and is subject to change at any time. Mask insurance may
not be offered on every mask available at CPAPSupplyUSA.com. Mask insurance will be honored on all
masks with which it is purchased, but we reserve the right to remove the mask insurance option from any
product at any time.
Mask Insurance will never be offered at a sale price or discounted rate. Prices are subject to change at
any time and therefore, we cannot offer price protection on this insurance.
Mask Insurance can only be purchased during the mask purchase and must be added to your cart and
paid for at the time of purchase.
Mask returns must be received at CPAP Supply USA within the 30-day period, including transit time.
Please contact CPAP Supply USA prior to sending your return for an RGA number that will allow us to
correctly identify your return and refund your money promptly. Please send a copy of your packing slip
and order number with your returned item. CPAP Supply USA will provide a refund within 10 business days
of your return.
All items purchased WITHOUT Mask Insurance are subject to CPAPSupplyUSA.com's standard Return Policy (see above).
Mask insurance is not available when purchasing a CPAP machine and CPAP mask combination
package.
CPAP Supply USA is happy to offer our Mask Insurance program to individuals as an additional
protection of their purchase, but due to the nature of our program, we must strictly enforce this policy to
keep our Mask Insurance costs low. If you have any questions or are unsure about something within this
policy, please contact us directly.
COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and
software, is the property of this site's owner or its content suppliers and protected by United States and international copyright laws. The
compilation of all content on this site is the exclusive property of this site's owner and protected by U.S. and international copyright laws. All
software used on this site is the property of this site's owner or its software suppliers and protected by United States and international copyright
laws.
DISCLAIMER OR WARRANTIES AND LIMITATIONS OF LIABILITY
THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO
THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS
AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE'S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO,
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE'S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL
SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE'S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE
USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN STATE LAWS DO NOT
ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE
DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
TRADEMARKS
"CPAPSupplyUSA.com", the CPAPSupplyUSA.com logo, and the other names, marks, products and services described in our websites are either trademarks,
trade names or service marks of CPAP Supply USA, Inc. (CPAPSupplyUSA.com) and its licensors, or are the property of their respective owners. These
marks may not be copied, imitated or used, in whole or in part, without the express prior written permission of CPAP Supply USA, Inc.
(CPAPSupplyUSA.com). In addition, page headers, custom graphics, button icons, and scripts that are service marks, trademarks, and/or trade dress of
CPAP Supply USA, Inc. (CPAPSupplyUSA.com) may not be copied, imitated, or used, in whole or in part, without the prior written permission of CPAP
Supply USA, Inc. (CPAPSupplyUSA.com).
Third Party Information Resources
Information here is not intended for trading purposes. Neither CPAP Supply USA, Inc. (CPAPSupplyUSA.com) nor any of its data or content providers shall
be liable for any errors or delays in the content, or for any actions taken in reliance thereon.
Limitations of Liability
In no event shall CPAP Supply USA, Inc. (CPAPSupplyUSA.com) be liable for any direct, special, indirect or consequential damages, or any other damages
of any kind, including but not limited to loss of use, loss of profits, or loss of data, whether in an action in contract, tort (including but not
limited to negligence), or otherwise, arising out of or in any way connected with the use of our websites or the materials contains in, or access
through, our website. Where not proscribed by law, the aggregate liability of CPAP Supply USA, Inc. (CPAPSupplyUSA.com) and its affilitates to you
arising out of or connected with your use of our websites or the materials contained in or accessed through our website, in any circumstance, is
limited to the greater of the fees paid by you to CPAP Supply USA, Inc. (CPAPSupplyUSA.com) in connection herewith during the 6 months prior to the
occurrence upon which your claim is based or $1,000. You agree to defend, indemnify and hold harmless CPAP Supply USA, Inc. (CPAPSupplyUSA.com) and its
affiliates and their respective officers, directors, employees and agents from and against any liabilities, losses, costs, claims, expenses, damages,
causes of action or demands, including without limitation reasonable legal and accounting fees, arising or resulting, or alleged by a third party to be
arising or resulting from your use of any information or material from our websites or your breach of any of these Terms of Use. The provisions of this
paragraph shall indefinitely survive the termination of this agreement.
Applicable Law
These Terms of Use shall be governed by and construed in accordance with the laws of the State of Virginia, applicable to agreements made and entirely to
be performed within such state, without resort to its conflict of law provisions. By accessing and/or placing orders under our websites, you
acknowledge that you have read, understood and agreed to be bound by these Terms of Use and by all applicable laws and regulations, including U.S.
Export control laws and regulations. Visitors who do not agree with these Terms of Use should not access our websites. You agree that any action at law
or in equity arising out of or relating to these Terms of Use shall be filed only in the State of Virginia located in State or Federal Court and you
hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out
of these Terms of Use.
Termination
Notwithstanding any of these Terms of Use, CPAP Supply USA, Inc. (CPAPSupplyUSA.com) reserves the right, without notice and in its sole discretion, to
terminate your license to use our websites, and to block or prevent future access to and use of our websites.
Miscellaneous
These Terms of Use apply exclusively to your access to, and use of, our websites and do not alter in any way the terms or conditions of any other
agreement you may have with CPAP Supply USA, Inc. (CPAPSupplyUSA.com) for products, services or otherwise. CPAP Supply USA, Inc. (CPAPSupplyUSA.com)
reserves the right to change any and all content contained on our websites at any time without notice. Reference to any products, services, processes,
or other information, by trade name, trademark, manufacturer, CPAP Supply USA, Inc. (CPAPSupplyUSA.com) not constitute or imply endorsement,
sponsorship or recommendation thereof by CPAP Supply USA, Inc. (CPAPSupplyUSA.com).
Other Information
Traditionally, CPAP equipment is dispensed by local providers who accept insurance as payment. Consumer choice of equipment through local providers is
limited. The CPAPSupplyUSA.com business model is cash up front in exchange for CPAP equipment. The consumer makes their choice of equipment and
purchases the equipment with their own money.
Please send questions, comments and suggestions to info@CPAPSupplyUSA.com