We realize that it is often hard for our patients to try new sleep therapy products or estimate sizing for their
CPAP mask needs. Because of the cost in purchasing these essential systems for your sleep therapy, we
have developed a new program that provides an additional purchase protection for our CPAP mask
customers. The Mask Assurance Program allows you to pay a small additional cost when purchasing your
CPAP mask for an insured 30-day period in which we will allow you to return your used mask for a full
refund. This trial period will allow you time to test your equipment to ensure proper fit, comfort level, and
mask quality. If, for any reason, the mask does not suit your needs, we will allow it be returned with no
limits and for a complete refund (less the cost of shipping) within a 30-day time period from your date of
For customers who would like to try new, improved masks or nasal interface systems but are too worried
about the cost of the mask, Mask Assurance is the perfect solution!
CPAP Supply USA is happy to provide this service to our loyal customers, as we know that finding the
proper sleep therapy equipment can be a tough and costly process. If you ever have questions, please contact
us 1-866-560-CPAP. We are here to help you with any aspect of your purchase.
Mask Assurance Policy
CPAPSupplyUSA.com provides the Mask Assurance Program to allow our customers the opportunity to
purchase a CPAP mask system with assurance that they are purchasing the best equipment to suit their
sleep therapy needs. With this assurance, customers are allowed a 30 day return period from the date of
their purchase in which they can test their chosen equipment and determine whether or not the mask
system suits their needs. With this assurance, the mask can be returned to CPAP Supply USA for a full
refund less the cost of shipping. The mask must be returned within the 30-day period starting from the
date of purchase to qualify for return. CPAP Supply USA reserves the right to offer assurance on some or
all of their offered CPAP mask systems. We also reserve the right to refuse assurance to any customer
deemed to be abusing the Mask Assurance Program.
Mask Assurance covers only the mask purchased, and no other items purchased within the same order.
Mask Assurance cost is determined per mask and is subject to change at any time. Mask Assurance may
not be offered on every mask available at CPAPSupplyUSA.com. Mask Assurance will be honored on all
masks with which it is purchased, but we reserve the right to remove the mask assurance option from any
product at any time.
Mask Assurance will never be offered at a sale price or discounted rate. Prices are subject to change at
any time and therefore, we cannot offer price protection on this assurance.
Mask Assurance can only be purchased during the mask purchase and must be added to your cart and
paid for at the time of purchase.
Mask returns must be received at CPAP Supply USA within the 30-day period, including transit time.
Please contact CPAP Supply USA prior to sending your return for an RGA number that will allow us to
correctly identify your return and refund your money promptly. Please send a copy of your packing slip
and order number with your returned item. CPAP Supply USA will provide a refund within 10 business days
of your return.
All items purchased WITHOUT Mask Assurance are subject to CPAPSupplyUSA.com's standard return policy.
*Masks must be returned in the original manufacturer packaging including all literature and parts (headgear, cushions, clips, etc.) Failure to return the original mask with all literature and parts will result in a denial of the assurance claim.
Mask Assurance is not available when purchasing a CPAP machine and CPAP mask combination
CPAP Supply USA is happy to offer our Mask Assurance Program to individuals as an additional
protection of their purchase, but due to the nature of our program, we must strictly enforce this policy to
keep our Mask Assurance costs low. If you have any questions or are unsure about something within this
policy, please contact us directly.
Questions, Comments, Concerns?
Please feel free to contact us at any time with your questions or concerns. We are available via email at firstname.lastname@example.org, or via telephone at 1-866-560-CPAP.
View our entire Terms and Conditions.