Top 9 reasons why CPAP Supply USA is your best choice for CPAP equipment purchases.
Exceptional Customer Service
We have an extensively trained staff of customer service personnel. Our staff provides expert advice, knowledge and understanding to every patients needs. You will always have access to our Respiratory Therapist and Board Certified Medical Director. Each customer service representative goes through extensive training in order to help answer any question you may have. Meet our staff here.
100% Price Protection
CPAP Supply USA is so confident that we have the best customer service and the best prices, that we offer the 100% Price Protection. We are constantly checking our competitor’s sites to match current prices being advertised. If you purchase any item from CPAP Supply USA and find within 7 days, an advertised price lower, we will credit the difference to your account.
Certain restrictions apply. 100% Price Protection does not include any auction site or sites that do not have customer service answering the phones during normal business hours. Price Protection does not apply to ResMed MIRP products.
On Time Shipping
Most orders received before 3:30pm EST Monday through Friday will be shipped the same day. We always offer free ground shipping on all orders $99.00 and over. In most cases shipping can take between 1 and 5 business days. Expedited shipping is also available for an additional fee. Orders can always be tracked using the link provided in the order conformation email you receive from us, or you may give us a call and we will be happy to track your package for you. Saturday Delivery is available for an additional fee. Contact our customer service department to arrange for any Saturday delivery.
Insurance Reimbursement Forms and Instructions
We provide our clients with the Health Insurance Claim Form and all billing and procedure codes in order to submit a reimbursement request to your insurance company. CPAP Supply USA is a business to consumer company and can not bill any insurance company on your behalf. You will find all forms and information in our education section under How to Bill Your Insurance Company.
Our Personal Learning Center
We are proud to offer one of the most comprehensive learning sections on any website. Whether it is a mask sizing guide, reviews, frequently ask questions, product information or cleaning instructions we have it all. Visit our educational section to learn more about the equipment we sell or the equipment you use.
Live CPAP Pro's
Whether it is on the phone, email or live chat, we use the latest in technology to stay in touch with our clients. We always have trained staff to assist you in answering questions, discussing product issues and determining what product would best serve your needs. You can also utilize the Ask the Expert to contact our clinical staff directly.
Your Personnel Security
Our entire staff is committed to your privacy and security. We DO NOT provide your medical or financial information to anyone outside of our company, and we never will. We also employ the highest encryption standards not only for our website, but also for our databases and internal communications. Although we are not required to follow HIPAA guidelines, we use those guidelines as our minimum requirements. We also comply with all credit card manufacturers to keep your financial data as secure as your own wallet. We are PCI (Payment Card Industry) compliant, guaranteeing your Credit Card information is safe and secure.
It can be frustrating trying to find the right mask, machine or comfort product for your therapy. We have developed a website that is patient friendly and easy to navigate. We make our checkout process simple and easy. We strive to make your experience with us as pleasant as possible.
Most Important Reasons
CPAP SUPPLY USA is dedicated to educating our patients that there are choices out there. Don’t be fooled by a local homecare company when they tell you that their small selection is all you are entitled to with regards to your sleep therapy equipment. Many times local homecare companies will provide you with the most economical equipment on the market or only have a limited number of masks and machines available. We carry over 150 different masks and over 30 different machines. It should always be your choice and not that of any homecare company. Remember, it is “Your Life, Your Choice, Our Promise". Visit us today to see for yourself the difference CPAP Supply USA makes in your everyday life.