Shipping Policy

What is STANDARD SHIPPING?

Standard shipping is our default shipping method. We will use the United Parcel Service (UPS) or the United States Postal Service (USPS) to ship your package.

How much does shipping cost?

CPAP Supply USA is happy to offer free standard shipping (2-10 business days, once processed) on orders over $49. For orders under $49, shipping charges are calculated by the courier and will be displayed at the time of checkout. Customers can upgrade shipping to our UPS expedited options at an additional cost. To locate these prices, add your desired items to cart and begin the checkout process, you will be prompted to choose a shipping method after entering your address.

When will my order be shipped?

Orders ship within 1‑3 business days once purchased (this excludes weekends and major holidays), except for products marked as drop-shipped. Due to chain‑supply shortages, you may experience delays in the processing and shipment of drop-shipped items. All price estimates for expedited shipping are based on business days only. Saturday delivery is available with express shipping, but at an extra charge. You must call in to speak with a customer service representative to choose this delivery method. Please note that UPS Ground service always includes Saturday delivery but expedited options do not.

Lithium Battery Shipping Policy

To ensure safe delivery, the shipment of lithium batteries is regulated by the Department of Transportation (DOT), the Federal Aviation Administration (FAA), and numerous shipping agencies (UPS, FedEx, DHL, USPS, etc.). Per DOT and FAA constraints, lithium batteries cannot ship overnight. However, we can ship lithium batteries overnight with the purchase of a unit (as the battery is contained within the unit). If you have any questions or concerns regarding these regulations, please contact our office at 866‑560‑2727 or email us at info@cpapsupplyusa.com.

Order Issue Reporting Policy

Any order-related issues, including incorrect quantities, missing items, or incorrect items, must be reported within 2 days of the confirmed delivery date. Please inspect your product immediately upon receipt.

To be eligible for assistance, the order total must not exceed $75.

Customers should contact us by calling 1-866-560-2727. If all representatives are assisting other customers, please reach out via email at info@cpapsupplyusa.com or through our Live chat service. Please provide photos/videos when available.

CPAP Supply USA is not responsible for claims involving lost, missing, incorrect, or damaged shipments that are reported more than 2 days after confirmed delivery.

Questions or concerns?

Please feel free to contact us at any time with your questions or concerns. We are available via email at info@cpapsupplyusa.com, or via telephone at 1‑866‑560‑CPAP. View our entire Terms and Conditions.